- Return requests must be received within 7 days of receiving your order.
- Due to the nature of our Bridal and Bridesmaid Collections we cannot accommodate any request for exchanges or returns. These styles are specifically manufactured for your event. We recommend that you confirm the style, size, color, and other specifications before submitting your order.
- We are not able to accept returns for jewelry, undergarments, shoes, or body shapers.
- All in store purchases made in our NYC salon are final sale and are not eligible for return or exchange.
- All custom ordered dresses by Saiid Kobeisy, Beside Couture, Edward Arsouni, Chic and Holland, Dulce Celia, Cristallini, and Gatti Nolli purchased online are subject to a 50% restocking fee.
- Return shipping fees are paid by the customers. You must pay for your own shipping cost. This includes any duties, custom fees or applicable taxes incurred by your return.
- Returns must be shipped back to us within 5 days of receiving your (RA#).
- All returns must be insured by the shipping carrier and sent “signature required”.
- Returns must be shipped with verifiable tracking using UPS, FEDEX, or DHL. Returns shipped via UPS will not be accepted.
- Please have your RA # clearly printed on the outside of the box. All products must be in the condition you received them and items must be unworn, unused, unwashed and in perfect condition, with the original product tags attached and garment bag intact to be accepted as a return. Any items that appear to have been worn or altered will be returned to you.
- Packages returned without an RA # will be subjected to a restocking fee of up to 50%.
- Processing time for Returns is 4-7 business days. Once processed, the exchange or refund will be applied to your order.
- Upon inspection, if it is determined that the item has been worn, altered, washed, tampered with or damaged without prior notification, your return authorization will be voided and the item will be shipped back to you.
Newyorkdress reserves the right to deny credit or charge an additional fees if the merchandise does not meet return policy requirements.
Your satisfaction is our top priority. If you are unsatisfied for any reason please let us know and we will make it right. Please contact us if you need us to help you with your return.