We want you to be completely satisfied with your purchase. Unlike most other special occasion retailers we accept returns for a refund with a 15% restocking fee or exchange for an alternate item with no restocking fee on online purchases.
We ask that you contact us within 7 days of receiving your order to request your return.
Please note: Bridal, Bridesmaid, Body Shapers, Clearance, Sale, Shoes, Accessories, and Jewelry are FINAL SALE and are not eligible for exchanges or refunds.
All custom ordered dresses purchased online by Beside Couture, Edward Arsouni, Chic and Holland, Dulce Celia, Cristallini, MNM Couture, Ivory, Serabella, and Gatti Nolli are subject to a 50% restocking fee.
All purchases made in our NYC salon are FINAL SALE and are not eligible for return or exchange.
We will only accept returns for items that have not been worn, altered, washed, or tampered with. NewYorkDress reserves the right to deny credit or charge additional fees if the merchandise does not meet return policy requirements.