We want you to be completely satisfied with your online purchase. Unlike most other special occasion retailers we accept returns for a refund with a 15% restocking fee or exchange for an alternate item with no restocking fee.
We ask that you contact us within 7 days of receiving your online order to request your return.
Please note Bridal, Bridesmaid, Body Shapers, Clearance items and Jewelry are FINAL SALE and are not eligible for exchanges or refunds.
All custom ordered dresses by Saiid Kobeisy, Beside Couture, Edward Arsouni, Chic and Holland, Dulce Celia, Cristallini, and Gatti Nolli are subject to a 50% restocking fee.
All items purchased in our NYC salon are FINAL SALE and are not eligible for return or exchange.
We will only accept returns for items that have not been worn, altered, washed or tampered with. NewYorkDress reserves the right to deny credit or charge additional fees if the merchandise does not meet return policy requirements.