We want you to be completely satisfied with your purchase. Unlike most other special occasion retailers we accept returns for a refund with a 15% restocking fee or exchange for an alternate item with no restocking fee.
We ask that you contact us within 7 days of receiving your order to request your return.
Please note Bridal, Bridesmaid, Body Shapers, Clearance items and Jewelry are FINAL SALE and are not eligible for exchanges or refunds.
All custom ordered dresses are subject to a 50% restocking fee.
We will only accept returns for items that have not been worn, altered, washed or tampered with. Newyorkdress reserves the right to deny credit or charge an additional fees if the merchandise does not meet return policy requirements.