- Your package must be postmarked within 5 business days of receiving your Return Authorization Number (RA#).
- Shipping in non refundable. Return shipping fees are paid by the customers.
- We recommend that you ship your package "signature insured," as you are responsible for the dress until we receive it.
- If you received free shipping on your order, the shipping cost will be deducted from your exchange. Shipping fees are non refundable.
- Any taxes, duties or customs duty fees incurred for international orders are non-creditable and are the responsibility of the customer. Any cost incurred by our company for your return, will be deducted from your order.
- You can contact your local office to file a Duty Drawback. This is a request to refund the customs fees paid on a returned item. We are happy to provide any information that may be requested to show that your item was returned.